Service Orientation
Looking for ways to help people.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Time Management
Managing your time and the time of other people.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Social Perceptiveness
Understanding people's reactions.
Coordination
Changing what is done based on other people's actions.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Active Learning
Figuring out how to use new ideas or things.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Philosophy and Theology
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Active Listening
Listening to others, not interrupting, and asking good questions.
Speaking
Talking to others.
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